FAQs
About the Company
Q: What is Shanjana (M) Sdn Bhd?
A: We are a company that makes 100% natural and eco-friendly prayer products like incense sticks, sambrani cups, and dhoops. We focus on delivering high-quality, chemical-free products to your home.
Q: How long has Shanjana been in business?
A: We have been in business since 2016 and have moved to producing eco-friendly products to ensure a healthier prayer experience.
Products
Q: What products do you offer?
A: We offer natural incense sticks, sambrani cups, dhoops, and other prayer items.
Q: What is the difference between your products and those in stores?
A: Our products do not contain methanol, artificial fragrances, coloring, or harmful chemicals. We follow traditional, ancient methods to make our products safe and authentic.
Q: Do your products have any side effects?
A: No. Our products are safe for all ages and everyone.
Q: Does your sambrani irritate the eyes?
A: No, it doesn’t. We use coconut shell charcoal and Boswellia tree sap, which are gentle on the eyes. However, burning too many cups at once might cause mild irritation due to smoke.
Q: Is your sambrani safe for people with sinus or respiratory problems?
A: Yes, our sambrani is absolutely safe for people with these conditions.
Q: Is your sambrani safe for pets?
A: Yes, our sambrani is completely safe for pets.
Q: How big are the sambrani pieces, and how long do they burn?
A: Our sambrani pieces are regular size, and they burn for about 25 to 40 minutes, depending on the air ventilation in the room or space.
Q: How do I use your sambrani powder?
A: Our sambrani powder is made from pure frankincense resin. To use it, sprinkle a small pinch on the sambrani cup a few minutes after it starts burning well. Avoid putting too much powder before lighting, as it may stop the ignition.
Q: How long does it take for sambrani to ignite?
A: Our sambrani takes about 44 to 60 seconds to ignite because we do not use any chemical compounds to speed up the burning process.
Q: How does your Sambrani smell?
A: Our Sambrani has an earthy, natural aroma, just like the original Sambrani used by our ancestors. We do not produce colorful Sambrani with artificial fragrances or harmful chemicals to enhance the scent. We prioritize our customers' health, so we only offer original Sambrani with a mild, calming scent. Our formulation is perfect for promoting spiritual awakening and relaxation.
Q: How is the aroma of your essential oil sticks?
A: We use high-quality essential oils in our incense sticks, creating a mild, soothing aroma that blends gently into the air. Our sticks are designed to provide a calming, relaxing atmosphere without the use of harmful chemicals to strengthen or prolong the scent.
Ordering & Payments
Q: How can I place an order?
A: You can order directly from our website. We do not sell on third-party platforms like Shopee, Lazada, or TikTok Shop at the moment.
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and online payment gateways on our website.
Shipping & Delivery
Q: How long does it take to receive my order?
A: Orders in Malaysia take 2-5 business days. International orders may take 7-14 business days, depending on the destination.
Q: How do I track my order?
A: You can request an airway bill through WhatsApp at 0142334459. Once you have the tracking number, you can track your shipment in the tracking section of our website.
Shelf Life
Q: What is the shelf life of your products?
A: Most of our products last over 1 year. However, Shanjana Sambrani needs good air ventilation to avoid fungus and should be kept unopened for no more than 60 days.
Returns & Refunds
Q: What is your return policy?
A: You can return or exchange unopened and unused products within 14 days. Contact our support team to start a return.
Q: How do I request a refund?
A: To request a refund, contact customer service. Refunds are processed within 5-7 business days after receiving the returned items.
Customer Support
Q: How can I contact customer service?
A: You can reach us via WhatsApp, email, or our website's chat feature.
Q: Do you offer bulk or wholesale purchases?
A: Yes, we do offer bulk and wholesale purchases. Please contact us for more information.